Refund and Returns Policy

Return and Refund Policy

At DP Diamonds, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a comprehensive return and refund policy to facilitate a hassle-free experience. Please read the following guidelines carefully:

  1. Eligibility:
  • To be eligible for a return or exchange, the item must be in its original condition, unworn, undamaged, and accompanied by the original packaging and proof of purchase.
  • Customized or personalized items, including engraved jewelry, are not eligible for return or exchange unless they are defective or damaged upon arrival.
  1. Initiation of Return:
  • To initiate a return or exchange, please contact our customer service team within 1 day of receiving your order. You can reach us at [+91 99204 10859].
  • Provide your order number, contact information, and a brief description of the reason for the return.
  1. Return Process:
  • Once your return request is approved, we will provide you with instructions on how to return the item.
  • Please securely package the item and ship it back to us using a traceable shipping method. We recommend using insured shipping to protect against loss or damage during transit.
  • You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
  1. Inspection and Refund:
  • Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria.
  • If the item is approved for a refund, we will process the refund to the original method of payment within [number of days] days.
  • Please note that shipping and handling charges are non-refundable, and a restocking fee may apply in certain circumstances.
  1. Exchange:
  • If you would like to exchange the item for a different size, style, or product, please indicate your preference when contacting our customer service team.
  • Exchanges are subject to product availability. If the desired item is not available, we will issue a refund according to our refund policy.
  1. Defective or Damaged Items:
  • If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.
  • We may request photographic evidence of the defect or damage to facilitate the resolution process.
  1. Contact Us:
  • If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team at [dimpleh.davda@gmail.com or +919920410859].

This Return and Refund Policy is subject to change without prior notice. Please refer to the version posted on our website for the most up-to-date information.

Last updated on 20th April 2024

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